At Friendship Works and Family Action we are committed to protecting your privacy. This statement describes how we collect and use your details when you sign up to receive information, apply to be a volunteer or make a donation.

If you have any questions about this statement, please contact us at Family Action, 24 Angel Gate, City Road, London, EC1V 2PT or email

How do we collect information?

We obtain personal information from you when you enquire about our activities, register with us, apply to be a volunteer, make a donation to us, recommend a friend as a volunteer or otherwise provide us with personal information. We may also receive information about you from third parties, for example from a friend who wants to tell you about our website or the fundraising activities we carry out.

What information do we collect?

The personal information we collect might include name, date of birth, email address, postal address, telephone number and credit/debit card details.

How do we use your information?

We will use your personal information:

  • to provide you with the information you have requested;
  • to create an account for you so that you can apply to be a volunteer;
  • for administration purposes;
  • to process your donation.

As part of this, we may analyse the personal information we collect to create a profile of your interests and preferences so that we can contact you in the most appropriate way and with the most relevant information. Where relevant, we may also assess your personal information for the purposes of fraud and credit risk reduction.

Your choices

You have a choice about whether you want to receive information on our progress and fundraising activities. We will not use your personal information for marketing purposes if you have indicated that you do not wish to be contacted.

You can change your marketing preferences at any time by contacting us at Family Action, 24 Angel Gate, City Road, London, EC1V 2PT or email

Protecting your information

All of our online forms are protected by encryption and we use a secure server to process donations and payments via our website. We keep your information safe, accurate and up to date.

Disclosing your information to outside parties

We do not share your information with external parties or organisations.

Your consent

By providing us with your personal data, you consent to the collection and use of this information in accordance with the purposes described above and this privacy statement.

Right of access

You have the right to ask for a copy of the information we hold about you, for which we may charge a small administrative fee. If you wish to access your information, contact us at Family Action, 24 Angel Gate, City Road, London, EC1V 2PT or email


Our website includes links to websites run by other organisations. Friendship Works is not responsible for the privacy practices of these other websites so you should read their privacy policies carefully.


If your personal details change, please help us to keep your information up to date by notifying us at the above address.

We may change the terms of this privacy statement from time to time. If we do so, we will post the changes here so please check from time to time. By continuing to use our websites you will be deemed to have accepted such changes.